IVR Service

Interactive Voice Response or IVR is just a perfect option for you to replace the old duty of receptionist in your office. It’s a system which used to automate your incoming calls to appropriate person or departments directly quicker and more efficiently. Every call will be handled so your callers will never experience any more busy line issue or engaged signals. It can fully link into Computer Telephony Integration (CTI) where the callers will be prompted with the caller specific details before talking to the call center agents. That’s why IVR is considered to be the second most used telephony technology after automatic call distribution. Although this is a sponsored post, all opinions are 100% mine.